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The accreditation of institutional integrity refers to results associated with information and admission, fees and overall administration of the institution processes and services. The applicant higher education institution must demonstrate the means and procedures that assure its institutional integrity.

The following set of standards will guide the institution to achieve the desired institutional integrity.

B1. Information & Veracity.

Prior to enrollment on a particular course, the prospective student is made properly aware of all terms and conditions relevant to that course, either in the prospectus or similar material, by correspondence, or in discussion with the educational institution.

Fees clearly state what services are covered by those fees; what additional payments, if any, may be necessary to achieve the course outcome; what period those fees are valid for; payment plans; the circumstances under which full or partial refunds, or transfers to other courses, are possible; and any other policies that may affect the course fees.

No advertising and promotional material gives a false, misleading, or exaggerated impression of the educational institution, its personnel, its provision, or the outcomes of that provision.

The EQAC suggests that, when applicable, these should normally include:

  • The institution legal status and any relevant data attaining to its legal status.
  • The institution mission statement.
  • The type of education offered.
  • Relevant memberships, accreditations, recognitions or references.
  • The course total hours of study and its estimated duration.
  • The course tuition fee and schedule of payment.
  • Refund policy.
  • Description of any additional costs not included in the tuition fee.
  • Admission requirements.
  • Any limits imposed for course completion.
  • Learning, tutorial and material support requirements for satisfactory completion of the course.
  • The availability of this resources.
  • The timetable for their provision and how they are linked to the schedule of payment of fees.
  • The course objective and expected learning outcomes;
  • The course level of recognition, professional and/or licensing status.

The Education Quality Accreditation Commission suggests that all publicity material clearly identifies the educational institution, explains the education or training on offer and avoids any impression that employment is on offer or somehow guaranteed.

The Education Quality Accreditation Commission requires samples of every prospectus, brochure, advertising and promotion material, recruitment related letters and written evidence of any information affecting the prospective student attached to the self-study report of any educational institution applying for accreditation.
B2. Admission Procedures.

Potential students are handled promptly and sympathetically by a person competent to do so. Staff or agents engaged in promotion are fully briefed in and adhere to the admissions policy of the educational institution. The educational institution takes full responsibility for the actions, statements, and conduct of its sales personnel.

The students are made aware of their responsibility to assess their own needs and capabilities before embarking upon a course, and are offered an opportunity to discuss these matters with the educational institution prior to enrollment.

The Education Quality Accreditation Commission suggests verification of the following issues prior to enrollment:

  1. Whether the applicant's objectives can be realized through that course.
  2. Whether the course is suitable for the applicant's level of competence.
  3. Any special needs of the applicant.
B3. Legal contract.

There is a learning agreement, which may be legally enforceable, between the educational institution and the student.

The Education Quality Accreditation Commission suggests that such contract should specify:

  1. The nature and scope of the course.
  2. The services to which the educational institution is committed.
  3. Any disclaimers which protect the educational institution.
  4. The rights, obligations and commitments expected of the learner.
  5. The financial agreement between the learner and the institution.
B4. Assistance.

The educational institution provides the student with all the guidance and channels of communication necessary in order to improve service, student performance and academic success. The learning experience should never become impersonal and detached. Students have adequate and clear procedures available to handle any questions, problems or suggestion. Difficulties between particular individuals, should they arise, should not impede the learning process.

B5. Post-Graduate Service.

The educational institution keeps students records for a minimum of 5 years and will provide graduates with duplicates of diplomas, transcripts, certificates or other pertinent documents upon request. Student records are sufficient, accurately maintained and up to date. Records should include at least, amongst other information, details of all payments received and/or refunds made, details of any special agreements on learning outcomes between the educational institution and the student, and information on student progress such as records of all assignments and examinations results. Records should be maintained in a secure place.

The Education Quality Accreditation Commission requires a through description of how each of the above set of standards is accomplished. Sample of letters or documents, and any written evidence related to the above procedures may be attached to the self-study report of any educational institution applying for accreditation.